FAQs

You can find our opening times here.

Our address is as follows: Sefton Meadows Garden Centre, Sefton Lane, Sefton Meadows, Maghull, L31 8BT. Click here for directions.

There are toilet facilities located both within the Restaurant and outside the main entrance, we would advise to go before queuing up for the Grotto.

Sefton Meadows has an onsite Restaurant where plenty of festive food and drink will be available (Serving from 9am till 3:30pm daily)

We have a car park available, which is free to customers. It is located in front of the entrance to the garden centre.

Sefton Meadows Grotto is situated inside the Garden Centre so there’s plenty of time to combine Christmas shopping with your Grotto visit!

From the 5th of November we also have our VR Sleigh Ride experience https://grotto.seftonmeadows.co.uk/product/magical-sleigh-ride/ (Save 10% when booking both events).

Food and drink is also available on site at our restaurant (Serving from 9am to 3:30pm).

The Grotto is suitable for the whole family to enjoy.

Wheelchair and pram access is available

We would recommend arriving 15 minutes before your time slot to prevent any delays. Any missed time slots may be refused entry.

Please view our booking page to see remaining dates and timeslots https://grotto.seftonmeadows.co.uk/product/santas-grotto-visit/

Tickets can also be purchased in store on the day, However we do advise to reserve your time slot online to avoid any excess queuing

The Grotto starts from £14.99 which includes 2 free Adult entries.

Additional Child: £14.99
Additional Adult: £3

A walk through the Grotto and the Winter Wonderland decorative scenes, meet Santa and receive a special gift to take home.

Any missed time slots may be subject to refusal, however we will try to accommodate any missed time slots for the same day where applicable.

When pre-booking the grotto event you will receive an order confirmation, either print this off or show the confirmation email from your phone.

If you haven’t received an email confirmation please contact us on 0800 157 7265 or email [email protected] quoting your order number, billing name or email address used for the booking.

Tickets are available to purchase on the day at the garden centre, however we do recommend pre-booking a time slot to avoid any delays.

We would recommend the full experience to be enjoyed from the ages 5 and over.

For anyone under the age of 5, discomfort with wearing a VR headset or prone to motion sickness a secondary standard screen is provided for all to enjoy the experience.

Wheelchair access is available; Please note the motion controlled sleigh may be difficult to access for some users, however the VR headsets may still be used.

We would recommend arriving 15 minutes before your time slot to prevent any delays. Any missed time slots may be refused entry.

Please view our booking page to see remaining dates and timeslots https://grotto.seftonmeadows.co.uk/product/magical-sleigh-ride/

Tickets can also be purchased in store on the day, however we do advise to reserve your time slot online to avoid any excess queuing.

The VR experience is £6.99 per person, any children under the age of 12 must be accompanied by an adult.

There are three rides to choose from “World Adventure”, “Lapland Adventure” & “Toy Workshop Rescue” each experience last around 5 minutes.

Any missed time slots may be subject to refusal, however we will try to accommodate any missed time slots for the same day where applicable.

When pre-booking the grotto event you will receive an order confirmation, either print this off or show the confirmation email from your phone.

If you haven’t received an email confirmation please contact us on 0800 157 7265 or email [email protected] quoting your order number, billing name or email address used for the booking.

Tickets are available to purchase on the day at the garden centre, however we do recommend pre-booking a time slot to avoid any delays.

We are able to process a cancellation up until 48 hours prior to the booked time slot.

Please contact us (0800 157 7265 or email [email protected] quoting your order number, billing name or email address used for the booking).

Unfortunately we are unable to swap over time slots, if the date and time is unsuitable please contact us (0800 157 7265 or email [email protected] quoting your order number, billing name or email address used for the booking) before 48 hours until your booked time slot for cancellation. We will be unable to process a refund after this point.

If you are unable to locate your ticket or haven’t received the order confirmation please contact us on 0800 157 7265 or email [email protected] quoting your order number, billing name or email address used for the booking.